FREQUENTLY ASKED QUESTIONS
TICKETS
Can I purchase tickets in person at the theater?
We don't have a full-time, on-site Box Office. On performance days, tickets may be purchased at the theatre one hour before the performance. Tickets can also be purchased online here anytime or by calling our Box Office at (862) 235-0938, Tuesday-Friday, 12 pm-5 pm.
Tickets are non-refundable and cannot be exchanged. York Members receive complimentary ticket exchanges and rescheduling. For more information on how to become a York Member, click here.
Can I exchange or refund my tickets?
Yes! York Members save up to 20% on tickets. Discounted memberships are also available for artists, students, teachers, patrons 65+, patrons 40 and under, and first responders.
Do you offer discounted tickets?
MEMBERSHIP
York Members receive discounted tickets, early access to tickets, complimentary exchanges, program recognition, and more. Visit our Membership page for current levels and benefits. All Membership packages are tax-deductible.
What are the benefits of becoming a York Member?
When does pre-sale access open to Members?
York Members receive access to tickets one week before they go on sale to the general public.
What if I can't attend the date I booked?
York Members can exchange their tickets by emailing boxoffice@yorktheatre.org.
VISITING THE THEATER
Our Mainstage productions are presented at the Theatre at St. Jean’s, 150 East 76th Street, at Lexington Avenue. Our Developmental Reading Series, Galas, concerts, and other special events are often presented at other locations. Always check our website for the most up-to-date location and performance time.
Where is The York?
Late seating is at the discretion of the house and may not be possible for every performance. We recommend arriving 15-20 minutes before curtain.
What happens if I’m late?
How long is the show?
Running times and intermission information vary by production and can be found on each show's webpage.
Can I bring food or drinks into the theatre?
No. Food and beverages are not permitted at any time inside the Theater at St. Jean’s.
ACCESSIBILITY
Yes. The Theatre at St. Jean's offers accessible seating, accessible restrooms, and elevator access. The elevator entrance is located on Lexington Avenue between 76th and 75th Street.
Is the theater accessible?
How do I request an accommodation?
Email boxoffice@yorktheatre.org in advance of your performance, and we'll be happy to assist.
POLICIES
Can I take photos or video during the show?
No. Unless otherwise announced, photography and recording are prohibited during performances.
What happens if a performance is canceled?
We'll contact ticket holders directly by email with information and next steps.
SUPPORT THE YORK
You can support The York by making a tax-deductible donation or becoming a York Member. Your support helps us develop new musicals and rediscover musical gems from the past
How can I support The York?
Yes! Volunteer opportunities are posted on our website as they become available. You can also contact yorktheatrecompany@yorktheatre.org to express your interest.
Can I volunteer at The York?
Yes. Internship and apprenticeship opportunities are posted on our website as they become available. You can also contact yorktheatrecompany@yorktheatre.org to express your interest.
Do you offer internships or apprenticeships?
CONTACT
Email: boxoffice@yorktheatre.org
Phone: (862) 235-0938
Hours: Tuesday-Friday, 12pm-5pm
For groups of 10 or more, please contact Carol Ostrow, Group Sales, at (212) 265-8500. For ticketing inquiries and more, our box office phone is available Tuesday - Friday from 12PM -5PM at (862) 235-0938.